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Privacy Policy

Last updated: 16/12/2025

ISOPOINT (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or services.

1. Information We Collect

We may collect and process the following personal information:

  • Full name

  • Company name

  • Email address

  • Contact number

  • Job title or role

  • Any information you voluntarily submit via contact forms, enquiries, or email correspondence

We do not intentionally collect sensitive personal information unless it is required for a specific service and explicitly provided by you.

2. How We Collect Information

Personal information may be collected when you:

  • Complete a contact or enquiry form on our website

  • Request information, quotations, or services

  • Subscribe to updates or communications

  • Communicate with us via email, phone, or digital platforms

We may also collect limited technical data such as IP address, browser type, and pages visited, solely for website analytics and performance improvement.

3. Purpose of Collection

We collect personal information for legitimate business purposes, including:

  • Responding to enquiries and requests

  • Providing products, services, or training

  • Improving our website and service offerings

  • Communicating relevant business or service-related information

  • Complying with legal and regulatory obligations

We do not sell, rent, or trade personal information to third parties.

4. Lawful Processing

Personal information is processed lawfully and fairly, and only where:

  • You have given consent

  • It is necessary to perform a contract or service

  • It is required by law

  • It is in our legitimate business interest and does not infringe your rights

5. Information Sharing

We may share personal information only with:

  • Trusted service providers who assist us in operating our website or delivering services (subject to confidentiality obligations)

  • Regulatory or legal authorities if required by law

All third parties are required to maintain appropriate security and confidentiality.

6. Data Security

We take reasonable technical and organisational measures to safeguard personal information against:

  • Loss

  • Unauthorised access

  • Disclosure

  • Alteration or destruction

Access to personal information is restricted to authorised personnel only.

7. Data Retention

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

8. Your Rights

In terms of POPIA, you have the right to:

  • Request access to your personal information

  • Request correction or deletion of information

  • Object to processing of your personal information

  • Withdraw consent at any time (where applicable)

Requests can be submitted in writing using the contact details below.

9. Cookies

Our website may use cookies to improve user experience and analyse site performance. Cookies do not collect personal information that identifies you directly.

You may disable cookies via your browser settings if preferred.

10. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us

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