Refund Policy

Last updated: 16/12/2025

ISOPOINT (“we”, “us”, “our”) strives to provide high-quality services and products. This Refund Policy outlines the circumstances under which refunds may be considered.

By engaging our services or purchasing any products, you acknowledge and agree to the terms set out below.

1. Services

Due to the nature of professional services, consulting, assessments, audits, training, and advisory work:

• Fees for services rendered are non-refundable once the service has commenced.

• Work that has been scheduled, started, or delivered—whether in part or in full—cannot be refunded.

• Cancellations made after commencement may still be liable for full payment.

Where a service has not yet started, cancellation requests must be submitted in writing. Any refund approved will be at ISOPOINT’s discretion and may be subject to an administrative or cancellation fee.

2. Training and Digital Content

For training sessions, digital resources, or downloadable content:

• Access to digital materials is non-refundable once issued or accessed.

• Training bookings are non-refundable once confirmed, unless otherwise agreed in writing prior to delivery.

• Rescheduling may be permitted at our discretion, subject to availability.

3. Physical Products (If Applicable)

If physical products are supplied:

• Products must be inspected upon delivery.

• Claims for defective or damaged items must be reported in writing within 7 days of receipt.

• Refunds or replacements will be considered only where a defect is verified.

• Products returned without prior approval will not be accepted.

Custom-made or site-specific products are non-refundable.

4. Incorrect Information Supplied by Client

ISOPOINT will not be responsible for refunds where errors, delays, or unsuitable outcomes result from incorrect, incomplete, or misleading information provided by the client.

5. Force Majeure

No refunds will be provided for delays or failures resulting from events beyond our reasonable control, including but not limited to acts of God, power failures, strikes, system outages, or regulatory changes.

6. Refund Processing

Where a refund is approved:

• Refunds will be processed using the original payment method where possible.

• Processing times may take up to 14 business days.

• Bank charges or transaction fees may be deducted where applicable.

7. Consumer Protection Act (CPA)

Nothing in this policy is intended to limit any rights you may have under the Consumer Protection Act, 2008, where applicable. Where the CPA applies, ISOPOINT will comply with its obligations.

8. Policy Updates

ISOPOINT reserves the right to amend this Refund Policy at any time. Changes will be effective upon publication on this website.

9. Contact Information

For refund-related enquiries, please contact:

ISOPOINT